Shockingly bad service---no communication or feedback on tickets logged

The Internet has been up and down (mostly down) for 2 weeks. I get no response from logging tickets; the call centre is absolutely useless. I never had any problems before, about a year ago. Now I will have to consider another provider that actually provides. I am a freelancer who works at night. You have cost me income, you have cost me data, and you have cost me trust from my clients. Ticket #***8...wake up, Rain. You have already lost my neighbours, do you want to lose more clients? At least pretend to care. Never experienced anything so pathetic in my life.