Shockingly bad experience.!!

Horrible experience!! I ordered and paid 1st of September. Received my Router on Friday the 6th of September (had to fetch it from the courier myself). Setup the router, no internet. Phoned support, it takes about 20 minutes to get someone to answer. 1st person said to be patient, it could take 24 hours. So? I phoned again the next day, 20 minutes on the phone, the lady asked to phone back with the serial of the router. Another 20 minutes to get through. Spoke to someone else, I was told it will be escalated, no ETA on when it'll be activated. It is now 8 September. Still no activation. So I pay for 8 days use (in advance), probably 60 minutes of airtime, and it still doesn't work? Completely unacceptable!! I need a senior person to rectify this, and an official apology.