KW
Kevin Wilson-Smith
1 reviews | Active since Feb 2019
07 Dec 2020, 11:35
SHOCKING SUPPORT AND NO MANAGERS AVAILABLE AT ALL!
Service in terms of purchasing 5g and its performance were great.
However after 6 days the service stopped. And there matters rest...
NO 5g SERVICE NOW FOR 6 DAYS.
Despite 4 calls and two tickets there is no resolution in sight - more tellingly I have tried to speak to a RAIN MANAGER and have been told they CANNOT PUT ME THROUGH TO A MANAGER OR GIVE ME A MANAGERS NAME!!!!! Really?
While the Call Centre have been helpful, they clearly have their hands tied and no real way to get anything moving. The issue I have been told rests with "Networks" - well they have known about the problem for 4 days, sent one e-mail , received a response from me and have YET to contact me or or respond to my email.
As of today the Call Centre are now "trying" to get feedback from "Networks" - I sympathise with them - especially as "Networks" are unresponsive to clients.
The saga continues...
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
07 Dec 2020, 11:48Hi Kevin
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Rain's reply07 Dec 2020, 11:48
Official
Hi Kevin
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
KW
Kevin Wilson-Smith's updateReviewer Update
07 Dec 2020, 12:40Thank you Mosa.
Early today the Call Centre said they would respond to me after speaking to Networks. That was 2 hours ago. I am still waiting.
I am still waiting for your Agent to contact me - that was an hour ago.
I am still waiting for Networks to contact me.
I still waiting for a Manager to contact me.
Early today the Call Centre said they would respond to me after speaking to Networks. That was 2 hours ago. I am still waiting.
I am still waiting for your Agent to contact me - that was an hour ago.
I am still waiting for Networks to contact me.
I still waiting for a Manager to contact me.
KW
Kevin Wilson-Smith's update07 Dec 2020, 12:40
Reviewer Update
Thank you Mosa.
Early today the Call Centre said they would respond to me after speaking to Networks. That was 2 hours ago. I am still waiting.
I am still waiting for your Agent to contact me - that was an hour ago.
I am still waiting for Networks to contact me.
I still waiting for a Manager to contact me.
Early today the Call Centre said they would respond to me after speaking to Networks. That was 2 hours ago. I am still waiting.
I am still waiting for your Agent to contact me - that was an hour ago.
I am still waiting for Networks to contact me.
I still waiting for a Manager to contact me.
KW
Kevin Wilson-Smith's updateReviewer Update
07 Dec 2020, 12:49Mosa - perhaps if you know the name of a SENIOR MANAGER at RAIN you could also contact me and provide me with the details and their phone number. Better still - get them to phone their Client (me) or get into their car and come to me with a replacement Router and SIm.
KW
Kevin Wilson-Smith's update07 Dec 2020, 12:49
Reviewer Update
Mosa - perhaps if you know the name of a SENIOR MANAGER at RAIN you could also contact me and provide me with the details and their phone number. Better still - get them to phone their Client (me) or get into their car and come to me with a replacement Router and SIm.
KW
Kevin Wilson-Smith's updateReviewer Update
07 Dec 2020, 14:00Here's a further update for anyone interested.
Engineering have contacted me but can provide no detail as to when! However they have promised to come back to me as to when someone will attend.
I raised the question of speaking to a Manager. Nope - names and contacts can't be provided.
So I am still waiting for a Senior Manager to contact me.
I am also still waiting for Mosa to revert to me with a Senior Managers details details.
The frontline staff are trying hard I must say, but clearly their hands are tied and clearly MANAGEMENT HAS NO WILLINGNESS TO ENGAGE IN TALKING TO OR SUPPORTING CLIENTS
Engineering have contacted me but can provide no detail as to when! However they have promised to come back to me as to when someone will attend.
I raised the question of speaking to a Manager. Nope - names and contacts can't be provided.
So I am still waiting for a Senior Manager to contact me.
I am also still waiting for Mosa to revert to me with a Senior Managers details details.
The frontline staff are trying hard I must say, but clearly their hands are tied and clearly MANAGEMENT HAS NO WILLINGNESS TO ENGAGE IN TALKING TO OR SUPPORTING CLIENTS
KW
Kevin Wilson-Smith's update07 Dec 2020, 14:00
Reviewer Update
Here's a further update for anyone interested.
Engineering have contacted me but can provide no detail as to when! However they have promised to come back to me as to when someone will attend.
I raised the question of speaking to a Manager. Nope - names and contacts can't be provided.
So I am still waiting for a Senior Manager to contact me.
I am also still waiting for Mosa to revert to me with a Senior Managers details details.
The frontline staff are trying hard I must say, but clearly their hands are tied and clearly MANAGEMENT HAS NO WILLINGNESS TO ENGAGE IN TALKING TO OR SUPPORTING CLIENTS
Engineering have contacted me but can provide no detail as to when! However they have promised to come back to me as to when someone will attend.
I raised the question of speaking to a Manager. Nope - names and contacts can't be provided.
So I am still waiting for a Senior Manager to contact me.
I am also still waiting for Mosa to revert to me with a Senior Managers details details.
The frontline staff are trying hard I must say, but clearly their hands are tied and clearly MANAGEMENT HAS NO WILLINGNESS TO ENGAGE IN TALKING TO OR SUPPORTING CLIENTS
KW
Kevin Wilson-Smith's updateReviewer Update
07 Dec 2020, 14:08Engineering have come back to me. Hats off to them for trying and for effort.
I still await a Senior Manager.
I am contemplating a visit to their Head Office in Bryanston to find a Senior Manager and express my dissatisfaction with the Support, as well as the "hidden anonymous Managers".
Would anyone like to join me?
I still await a Senior Manager.
I am contemplating a visit to their Head Office in Bryanston to find a Senior Manager and express my dissatisfaction with the Support, as well as the "hidden anonymous Managers".
Would anyone like to join me?
KW
Kevin Wilson-Smith's update07 Dec 2020, 14:08
Reviewer Update
Engineering have come back to me. Hats off to them for trying and for effort.
I still await a Senior Manager.
I am contemplating a visit to their Head Office in Bryanston to find a Senior Manager and express my dissatisfaction with the Support, as well as the "hidden anonymous Managers".
Would anyone like to join me?
I still await a Senior Manager.
I am contemplating a visit to their Head Office in Bryanston to find a Senior Manager and express my dissatisfaction with the Support, as well as the "hidden anonymous Managers".
Would anyone like to join me?
KW
Kevin Wilson-Smith's updateReviewer Update
08 Dec 2020, 15:15All resolved in terms of the 5g. Engineering attended on the dot, were efficient, and sorted out the problem. Swapped both the router (for a better one) although only the sim turned out to be faulty.
It now clear there is a major disconnect between the Call Centre and ENgineering - with a complete lack of Management access anywhere. All the staff I dealt with were polite and efficient BUT they were hampered by RAINs own system.
I still intend to raise this with a Senior Manager.
It now clear there is a major disconnect between the Call Centre and ENgineering - with a complete lack of Management access anywhere. All the staff I dealt with were polite and efficient BUT they were hampered by RAINs own system.
I still intend to raise this with a Senior Manager.
KW
Kevin Wilson-Smith's update08 Dec 2020, 15:15
Reviewer Update
All resolved in terms of the 5g. Engineering attended on the dot, were efficient, and sorted out the problem. Swapped both the router (for a better one) although only the sim turned out to be faulty.
It now clear there is a major disconnect between the Call Centre and ENgineering - with a complete lack of Management access anywhere. All the staff I dealt with were polite and efficient BUT they were hampered by RAINs own system.
I still intend to raise this with a Senior Manager.
It now clear there is a major disconnect between the Call Centre and ENgineering - with a complete lack of Management access anywhere. All the staff I dealt with were polite and efficient BUT they were hampered by RAINs own system.
I still intend to raise this with a Senior Manager.