Shocking service - unable to cancel subscription

asked for my account to be cancelled in August 2020 - by Jan 2021 it still hadn't been cancelled

support line send you information and asks for response but you can't log into the fault report (even though I'm using the same credentials). When I request update login details there is no response. But all the time I can still get onto the rain.co.za website with my login details - just not the fault log

When I found out I still had an account I tried to log in in another region where rain is available. I wasn't able to and ofcourse there was no response from their support centre despite numerous requests

And there is no other way to get hold of support. No email and no contact number and no walk in centre.

Shocking service