SD
Shahied D
1 reviews | Active since Feb 2016
17 Oct 2023, 14:40
!!! Shocking Service on first month!!!
Shocking experience! Signed up with rain last month Recieved the devices around the 21st everything was going so well until we checked the my rain app and found that our payment date was selected as the 14th after we explained that we can only make payment on the 25th we called rain after checking the app on the 13th October 2023 was advise that our service will not be disconnected and that we should call back on the 16th to correct the error. Came home found service off called as Instructed was then told the date will be corrected as per *** 16th October 2023 from rain support stating that the date has been changed. However the service will not be reinstated until we have made payment. WHY IF THIS IS NOT OUR MISTAKE. also the first month free is expired on the 15th still not our fault. Called back today was informed the agents that is trained to handle management level calls cannot transfer call to team leader or higher billing department cannot be contacted directly and got another email *** 17th October 2023 the date cannot be changed to the 25th. Due to no error of ours we have no wifi both rain Sims are off we slapped with a R640. 00 as per agents plus contradicting emails all this just for signing up and still no answer on why we going through all this and am shocked have no words.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
17 Oct 2023, 15:31Hi Shahied Davids
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply17 Oct 2023, 15:31
Official
Hi Shahied Davids
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
SD
Shahied D's updateReviewer Update
18 Oct 2023, 13:25Good day
I appologise for the late reply but had to reload prepaid data. I thank you for you reply and only ask if there is any feedback available with regards to the reported issue.
Kind regards.
Natasha.
I appologise for the late reply but had to reload prepaid data. I thank you for you reply and only ask if there is any feedback available with regards to the reported issue.
Kind regards.
Natasha.
SD
Shahied D's update18 Oct 2023, 13:25
Reviewer Update
Good day
I appologise for the late reply but had to reload prepaid data. I thank you for you reply and only ask if there is any feedback available with regards to the reported issue.
Kind regards.
Natasha.
I appologise for the late reply but had to reload prepaid data. I thank you for you reply and only ask if there is any feedback available with regards to the reported issue.
Kind regards.
Natasha.
SD
Shahied D's updateReviewer Update
19 Oct 2023, 15:10Good day.
We have now been off since the 15th it's currently the 19th still no feedback recieved.
Regards
Natasha
Shahied Davids
We have now been off since the 15th it's currently the 19th still no feedback recieved.
Regards
Natasha
Shahied Davids
SD
Shahied D's update19 Oct 2023, 15:10
Reviewer Update
Good day.
We have now been off since the 15th it's currently the 19th still no feedback recieved.
Regards
Natasha
Shahied Davids
We have now been off since the 15th it's currently the 19th still no feedback recieved.
Regards
Natasha
Shahied Davids
SD
Shahied D's updateReviewer Update
19 Oct 2023, 18:55Good day.
Thank you for your reply.
Kindly have one of your agent contact us to advise payment options available to have the account reinstated.
Thank you for your honesty with regards to the above complaint.
Kind Regards.
Shahied Davids.
Thank you for your reply.
Kindly have one of your agent contact us to advise payment options available to have the account reinstated.
Thank you for your honesty with regards to the above complaint.
Kind Regards.
Shahied Davids.
SD
Shahied D's update19 Oct 2023, 18:55
Reviewer Update
Good day.
Thank you for your reply.
Kindly have one of your agent contact us to advise payment options available to have the account reinstated.
Thank you for your honesty with regards to the above complaint.
Kind Regards.
Shahied Davids.
Thank you for your reply.
Kindly have one of your agent contact us to advise payment options available to have the account reinstated.
Thank you for your honesty with regards to the above complaint.
Kind Regards.
Shahied Davids.
SD
Shahied D's updateReviewer Update
28 Oct 2023, 04:16Good day all
Thank you for your reply.
As per your last communication on the 19 Oct 2023 @17:00 you advised that the payment date will be changed to the 25th once full payment is made. I have made the payment but as per my rain app the payment date is still the 15th please moved it to the 25th as per previous communication. Also kindly assist as both rain one Sims cannot call out or connect to internet but as per app there is a full mins sms and data balance.
Thanking you in advance.
Shahied.
Thank you for your reply.
As per your last communication on the 19 Oct 2023 @17:00 you advised that the payment date will be changed to the 25th once full payment is made. I have made the payment but as per my rain app the payment date is still the 15th please moved it to the 25th as per previous communication. Also kindly assist as both rain one Sims cannot call out or connect to internet but as per app there is a full mins sms and data balance.
Thanking you in advance.
Shahied.
SD
Shahied D's update28 Oct 2023, 04:16
Reviewer Update
Good day all
Thank you for your reply.
As per your last communication on the 19 Oct 2023 @17:00 you advised that the payment date will be changed to the 25th once full payment is made. I have made the payment but as per my rain app the payment date is still the 15th please moved it to the 25th as per previous communication. Also kindly assist as both rain one Sims cannot call out or connect to internet but as per app there is a full mins sms and data balance.
Thanking you in advance.
Shahied.
Thank you for your reply.
As per your last communication on the 19 Oct 2023 @17:00 you advised that the payment date will be changed to the 25th once full payment is made. I have made the payment but as per my rain app the payment date is still the 15th please moved it to the 25th as per previous communication. Also kindly assist as both rain one Sims cannot call out or connect to internet but as per app there is a full mins sms and data balance.
Thanking you in advance.
Shahied.
SD
Shahied D's updateReviewer Update
03 Nov 2023, 15:29Good day
I have done what you have requested of me. You refused to resolve the initial query where your agent selected the incorrect payment date I endured an inactive account and rain one lines I have made payment as requested. However payment date as not been changed as per all your emails that I should pay first date is still the 15th and one rain one Sim is telling us to buy mins and data from the time it was activated I have been through the technical resolution 3 to 4 times clearly the mins sms and data was not loaded on the sum. Even when I moved it to the other phone the results are the same only the 2bd Sim is working in both phones a week ago I was told that the issue has been escalated to technical not even as must as a call to assist has been Recieved.
I have not recieved any assistance from rain at all.
Payment date is still the 15th.
Rain one 1st Sim no benifits loaded.
With full benifits in my rain app.
Kind regards.
SHAHIED DAVIDS.
I have done what you have requested of me. You refused to resolve the initial query where your agent selected the incorrect payment date I endured an inactive account and rain one lines I have made payment as requested. However payment date as not been changed as per all your emails that I should pay first date is still the 15th and one rain one Sim is telling us to buy mins and data from the time it was activated I have been through the technical resolution 3 to 4 times clearly the mins sms and data was not loaded on the sum. Even when I moved it to the other phone the results are the same only the 2bd Sim is working in both phones a week ago I was told that the issue has been escalated to technical not even as must as a call to assist has been Recieved.
I have not recieved any assistance from rain at all.
Payment date is still the 15th.
Rain one 1st Sim no benifits loaded.
With full benifits in my rain app.
Kind regards.
SHAHIED DAVIDS.
SD
Shahied D's update03 Nov 2023, 15:29
Reviewer Update
Good day
I have done what you have requested of me. You refused to resolve the initial query where your agent selected the incorrect payment date I endured an inactive account and rain one lines I have made payment as requested. However payment date as not been changed as per all your emails that I should pay first date is still the 15th and one rain one Sim is telling us to buy mins and data from the time it was activated I have been through the technical resolution 3 to 4 times clearly the mins sms and data was not loaded on the sum. Even when I moved it to the other phone the results are the same only the 2bd Sim is working in both phones a week ago I was told that the issue has been escalated to technical not even as must as a call to assist has been Recieved.
I have not recieved any assistance from rain at all.
Payment date is still the 15th.
Rain one 1st Sim no benifits loaded.
With full benifits in my rain app.
Kind regards.
SHAHIED DAVIDS.
I have done what you have requested of me. You refused to resolve the initial query where your agent selected the incorrect payment date I endured an inactive account and rain one lines I have made payment as requested. However payment date as not been changed as per all your emails that I should pay first date is still the 15th and one rain one Sim is telling us to buy mins and data from the time it was activated I have been through the technical resolution 3 to 4 times clearly the mins sms and data was not loaded on the sum. Even when I moved it to the other phone the results are the same only the 2bd Sim is working in both phones a week ago I was told that the issue has been escalated to technical not even as must as a call to assist has been Recieved.
I have not recieved any assistance from rain at all.
Payment date is still the 15th.
Rain one 1st Sim no benifits loaded.
With full benifits in my rain app.
Kind regards.
SHAHIED DAVIDS.
SD
Shahied D's updateReviewer Update
10 Nov 2023, 17:55Good day
We have now reached the 10th of the month payment date has still not been updated. After requesting to almost 2 months now.
At least tell me if my account will go off come the 15th again.
Thank you for repairing the rain one sim.
Kindly advise on the date issue.
Kind Regards.
SHAHIED.
We have now reached the 10th of the month payment date has still not been updated. After requesting to almost 2 months now.
At least tell me if my account will go off come the 15th again.
Thank you for repairing the rain one sim.
Kindly advise on the date issue.
Kind Regards.
SHAHIED.
SD
Shahied D's update10 Nov 2023, 17:55
Reviewer Update
Good day
We have now reached the 10th of the month payment date has still not been updated. After requesting to almost 2 months now.
At least tell me if my account will go off come the 15th again.
Thank you for repairing the rain one sim.
Kindly advise on the date issue.
Kind Regards.
SHAHIED.
We have now reached the 10th of the month payment date has still not been updated. After requesting to almost 2 months now.
At least tell me if my account will go off come the 15th again.
Thank you for repairing the rain one sim.
Kindly advise on the date issue.
Kind Regards.
SHAHIED.
SD
Shahied D's updateReviewer Update
14 Nov 2023, 15:56Good day
We have now reached the 14th of the month payment date has still not been updated. After requesting to almost 2 months now.
At least tell me if my account will go off come the 15th again.
Thank you for repairing the rain one sim.
Kindly advise on the date issue.
Kind Regards.
SHAHIED.
We have now reached the 14th of the month payment date has still not been updated. After requesting to almost 2 months now.
At least tell me if my account will go off come the 15th again.
Thank you for repairing the rain one sim.
Kindly advise on the date issue.
Kind Regards.
SHAHIED.
SD
Shahied D's update14 Nov 2023, 15:56
Reviewer Update
Good day
We have now reached the 14th of the month payment date has still not been updated. After requesting to almost 2 months now.
At least tell me if my account will go off come the 15th again.
Thank you for repairing the rain one sim.
Kindly advise on the date issue.
Kind Regards.
SHAHIED.
We have now reached the 14th of the month payment date has still not been updated. After requesting to almost 2 months now.
At least tell me if my account will go off come the 15th again.
Thank you for repairing the rain one sim.
Kindly advise on the date issue.
Kind Regards.
SHAHIED.