1 reviews | Active since Oct 2022
SHOCKING service & lies from Rain Internet Service Provider!!!!!
So... after having to deal with some of the worst customer service I have encountered from a service provider (which says a lot in SA), I requested a cancellation of my month-to-month 5G subscription with Rain, they basically went dark on me.
No feedback received, after 4 emails to the support center & 1 phone call whereby I was promised that feedback... the issue?
On Monday 17th October, I received a SMS from Rain stating the following (word for word):
"Hey Craig Nel. As a one-time offer, we'll pay your outstanding rain account balance of R917.52." (Which to clarify, I have refused to pay because of the shocking service I have received from them.) The SMS continues, "Then you can experience the upgraded streaming and faster speeds of rain 5G. This offer is valid until 23:59 on Wednesday 19 October 2022. Reply YES to opt IN and your account will be credited within two (2) working days."
I rep**** yes, thinking this was their way of making up for the shoddy service and IMMEDIATELY received a phone call from Rain themselves. Apparently the 2 people I spoke to have no idea where the SMS came from & I was promised that it would be escalated & feedback would be provided. Since then, which is now 3 days ago, my account has neither been credited, nor have I had ANY feedback from them at all.
I know this SMS came from the Rain system, since as soon as I rep****, they called me directly back meaning that the reply also went back to the Rain system.
Unfortunately for them, I am not letting this go & am preparing to contact the ombudsman regarding their practices.
Anyone else had this issue and/or have some advice?
STAY AWAY FROM RAIN if you can!
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
I would like my account credited as per the SMS I received from you & my services canceled immediately. I no longer wish to be associated with you in any way and would like to router collected at your earliest convenience.
Thank you.
I would like my account credited as per the SMS I received from you & my services canceled immediately. I no longer wish to be associated with you in any way and would like to router collected at your earliest convenience.
Thank you.
I have canceled the sim card and passed a credit on your profile. There is no due amount "
Also, you should maybe consider not using private replies in responses as it makes you seem even more shady.
I have canceled the sim card and passed a credit on your profile. There is no due amount "
Also, you should maybe consider not using private replies in responses as it makes you seem even more shady.
You see, this is the exact problem I have... nice when it's a public post... not so nice when its private!
Thank you and good bye!
You see, this is the exact problem I have... nice when it's a public post... not so nice when its private!
Thank you and good bye!