Shocking service from rain

I have the rain one plan. I don't have a complaint regarding the router or internet service. However, I have a major problem with the lack of service. After receiving the router and sims, I requested that my number be ported from Vodacom to rain. My router and sims were activated on the 8th of April 2024 and to date I have not been able to make any calls and people have not been able to contact me as my number is inactive. I have contacted rain to ask what the issue is and was told that my account is in arrears. After questioning what the outstanding amount is for I was just ignored. I was, however. told that they have the right to restrict my services. I paid the outstanding amount resulting in all arrears being paid and the account being up to date. I sent a request to their service department to ask for the porting to be completed or the number to be activated on 17 July 2024. I am yet to get a response. Sorry to say, the network is great but the service is absolutely shocking.