Shocking service. Data costs are resonable, but dont expect any after sales service from rain.

Logged a call on 15 May 2020 reporting an issue with the battery in the router. The battery has swollen and cracked the casing open causing the router to switch off. I do get a response from the support team, but they use a link to direct you to the support update. No matter what password I use I can't access the link so I never know what the update is. Despite asking that they just update me via email or a phone call my request is ignored. I think I have been patient enough with the interruptions caused by covid. This is just shocking service.