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Anton N
1 reviews | Active since Dec 2016
28 May 2021, 18:35
Shocking Service
I have been struggling with internet speeds of 0.5Mbps for the last few days, i logged a ticket with Rain and the called me today and told me the Tower nearest me is broken, but now they have put me on a tower 2km away from me thats overloaded. I cannot work or do anything with these speeds, They also told me they were going to send me instructions on how to connect to a closer tower but have not heard back. I am ready to cancel with them and go to another company, i cannot pay for a service i am not getting.
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Replies (2)AN
Anton N's updateReviewer Update
30 May 2021, 12:18The "someone" has told me to do what every someone at Rain has told me to do and it still doesn't work, no matter how many people tell me to do the same thing it doesn't help. If Rain cannot provide me with the service i am paying for then i don't need the service and will go elsewhere. I don't need to give my money away for nothing. But like i have said in my emails, if i leave Rain for inaction by yourselves, all of our work accounts with Rain will be removed as well.
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Anton N's update30 May 2021, 12:18
Reviewer Update
The "someone" has told me to do what every someone at Rain has told me to do and it still doesn't work, no matter how many people tell me to do the same thing it doesn't help. If Rain cannot provide me with the service i am paying for then i don't need the service and will go elsewhere. I don't need to give my money away for nothing. But like i have said in my emails, if i leave Rain for inaction by yourselves, all of our work accounts with Rain will be removed as well.
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Anton N's updateReviewer Update
13 Jun 2021, 19:01I am experiencing the exact same issue again. I cannot deal with this **** on a Sunday evening when i need my internet for work. Again i have been kicked off my closest tower and being locked onto a far away tower that is over congested. either this issue is resolved once and for all or i am leaving Rain. No more nice guy, if i dont have internet back up and running this evening then bye bye rain.
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Anton N's update13 Jun 2021, 19:01
Reviewer Update
I am experiencing the exact same issue again. I cannot deal with this **** on a Sunday evening when i need my internet for work. Again i have been kicked off my closest tower and being locked onto a far away tower that is over congested. either this issue is resolved once and for all or i am leaving Rain. No more nice guy, if i dont have internet back up and running this evening then bye bye rain.