NB
Neil B
1 reviews | Active since Feb 2011
11 Sept 2025, 16:16
Shocking service and arrogance
Absolutely shocking service. My 5g went down yesterday and after numerouse emails, and co tact with helpdesk agents thay has an american accent not joy. The first agent hung up on me while I was talking to him, and the second, Anthony, was so arrogant and rude. We have been using their services for over 5 years now, and it seems that they dont care about their existing clients, only interested in the new clients. Sad to say, but I am looking at MTN that has a similar deal
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Replies (2)
Rain's replyOfficial
11 Sept 2025, 17:49Hi Neil
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply11 Sept 2025, 17:49
Official
Hi Neil
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
NB
Neil B's updateReviewer Update
11 Sept 2025, 17:53Really? I dont think that you are interested in retaining clients. If someone call, make sure they are South African, and and a manager.
NB
Neil B's update11 Sept 2025, 17:53
Reviewer Update
Really? I dont think that you are interested in retaining clients. If someone call, make sure they are South African, and and a manager.