RJ
Roxanne J
1 reviews | Active since Sept 2020
29 Oct 2023, 16:33
Shocking Service
I made the worst decision in my life my switching to rain one and having mine and my husbands sim cards changed to rain. The call quality if even you manage to make a call if poultry to say the least, you get missed calls when the phone doesn't even ring, the Internet signal is unreliable at all times as simply going into a shopping centre means you have no signal.
The customer service and app are deplorable and after retrenchment of a number of South African call centre agents, they now use mostly all foreign staff. Shocking.
Have cancelled my subscription with Rain and I implore all others not to be lured by their low priced ISPs. You will regret it.
Helpful (0)
Replies (3)0
Replies (3)Rain's replyOfficial
29 Oct 2023, 16:37Hi Roxanne J.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
Rain's reply29 Oct 2023, 16:37
Official
Hi Roxanne J.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
RJ
Roxanne J's updateReviewer Update
29 Oct 2023, 16:46Yes active since 2020 but the minute I switched to rain one I have had nothing but issues with the use of the rain cellphone service and no assistance from the technical department
RJ
Roxanne J's update29 Oct 2023, 16:46
Reviewer Update
Yes active since 2020 but the minute I switched to rain one I have had nothing but issues with the use of the rain cellphone service and no assistance from the technical department
RJ
Roxanne J's updateReviewer Update
29 Oct 2023, 17:23The problem is with the rain sim cards and we have no wish in continuing with the rain service hence cancelling our subscription and moving to another ISP. In all honesty rain is fortunate that the debit order will be honoured at the end of the month even though I have lost money due to the issues the sim card has given.
RJ
Roxanne J's update29 Oct 2023, 17:23
Reviewer Update
The problem is with the rain sim cards and we have no wish in continuing with the rain service hence cancelling our subscription and moving to another ISP. In all honesty rain is fortunate that the debit order will be honoured at the end of the month even though I have lost money due to the issues the sim card has given.
