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Veronique S

1 reviews | Active since Oct 2022

02 Oct 2022, 14:03

Shocking Service

Rain customer service is great until you are actually a customer of theirs. More downtime than anything else. I will NEVER recommend this company or product to anyone.

0
Replies (5)
Rain
Rain's reply02 Oct 2022, 14:03
Official

Hi Veronique 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
VS
Veronique S's update02 Oct 2022, 14:11
Reviewer Update
Unfortunately just a standard response and nothing ever gets done.
VS
Veronique S's update02 Oct 2022, 14:25
Reviewer Update
Apart from being down during loadshedding which I understand, I have an additional 6 hours of downtime.
That is what I am unhappy about.
VS
Veronique S's update02 Oct 2022, 14:54
Reviewer Update
I do not find your answer acceptable.
You really need to make a plan to have your towers on battery backup.
I received an email stating that my premium is going to increase, yet I have no service.
Can't wait for my Fibre to be installed so that I can actually use the internet that I am paying for.
VS
Veronique S's update02 Oct 2022, 15:07
Reviewer Update
Then you should take measures to secure them so that they are not ******.
I also emailed your customer service with a picture of my supposed upgraded speed, still no answer.
Paying for a 50mb download and 50mb upload but getting 26 download and 0.04 uploaded.
Quite far off from what I am paying for.