EG
Esme G
1 reviews | Active since Feb 2021
03 Feb 2021, 13:24
Shocking Service
Never experienced such shocking service. Took my money 2 weeks ago. Simcard still not activated. Every time you phone their is a problem with the system. They say they will phone back but never do. I give up. Will never in a miljoen years recommend them to anyone
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Replies (1)
Rain's replyOfficial
03 Feb 2021, 13:45 Good afternoon Esme
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Rain's reply03 Feb 2021, 13:45
Official
Good afternoon Esme
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on **********.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa