SN
Siyabonga N
1 reviews | Active since Jun 2012
07 Oct 2020, 15:32
Shocking Service
Rain customer service is shocking! I have a 5G package with them and have been having connection issues for 2 weeks now. On the 1st of October was told by one of their agents that the 5G towers serving my area are experiencing alarms and that once the alarms have been clear, i should be able to connect. Todays the 7/10/2020 and am still having connection issues, not even one person has gotten back to me but my debit order went off on the 1st. Am working from home and this has impacted me greatly. I need someone to provide me with information on what's going on and if i should cut my loses and move to another service provider.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Oct 2020, 17:02Hi Siya
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply07 Oct 2020, 17:02
Official
Hi Siya
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
SN
Siyabonga N's updateReviewer Update
07 Oct 2020, 17:30Thank you for the reply, will await for your agent to call me.
SN
Siyabonga N's update07 Oct 2020, 17:30
Reviewer Update
Thank you for the reply, will await for your agent to call me.
SN
Siyabonga N's updateReviewer Update
08 Oct 2020, 10:01Guys what game are guys playing here. I get a call at 9:08am which I answer and for 16seconds I'm like hello hello hello and the person on the other line is quiet and eventually him or her drops the call and doesn't call back. Again guys I use Wi-Fi for my job and haven't been able to work using your Wi-Fi which I'm paying for and now use my cellphone contract data to work which is charging me for all the top ups I'm doing. So can some one fix the issue or cancel and refund my money as Wi-Fi has been an issue for you guys to provide it unlimitedly as promised!
SN
Siyabonga N's update08 Oct 2020, 10:01
Reviewer Update
Guys what game are guys playing here. I get a call at 9:08am which I answer and for 16seconds I'm like hello hello hello and the person on the other line is quiet and eventually him or her drops the call and doesn't call back. Again guys I use Wi-Fi for my job and haven't been able to work using your Wi-Fi which I'm paying for and now use my cellphone contract data to work which is charging me for all the top ups I'm doing. So can some one fix the issue or cancel and refund my money as Wi-Fi has been an issue for you guys to provide it unlimitedly as promised!