Shocking Service

I am so disappointed with the service I have received from Rain. At the end of February I called in to cancel my line but during March they did 11 forced debit orders and then at the end of March they did another debit order, I called in at least twice a week to make sure it was cancelled and every time was told they would escalate it, let me tell you that is just a line they feed you because nothing gets escalated, I eventually spoke to a lady that told me I could cancel it on the app and once I did that it was immediately cancelled, but not one of the other 10 agents I spoke to told me about that, all in all I have lost R1 128 through them, R599 for all the forced debit orders and R529 for the unauthorized debit order, which I will probably never see because its been "escalated" again, they were very quick to collect the router and I was told it would take 7-10 working days for my refund, guess what its now 2 weeks already and nothing. I have actually joined a group that is looking at having them investigated, never battled so much with a company like rain and I was also told nothing could be done about the R599 that I had to pay because of the forced debit orders. I would seriously reconsider dealing with them if you are thinking about it my advise is to RUN, absolutely shocking