Shocking Service (1 out of 10 rating)

I have been using RAIN since the president announced we are going into lockdown. Their networks when it works, God forbid you ever have network issues then there are nowhere to be found. This has consistently been my issue with this company. My recent issue is still related to the same issue - none existence when you need their help with their products and service. I am somehow expected to get answers from the holy ghost or my ancestors. I had slow network issues with my long time outdoor router, slow connection. I did not call them for about a week hoping it resolves itself and quiet honestly did not want to call them because I knew I wasn't going to get the assistance I expect unfortunately I eventually had to call them. Instead of fixing the issue with my connection and the router I had - they insisted on selling the new product called "the 101" I was told this will be a rocket and will resolved on my issues that was last week Fri 28th. I told them I had no faith in the solution and in fact had been sold another device a long time ago as a rocket too which turned out to be a tricycle. No the sales person said - you can cancel the account you have on this old outdoor router on Monday the 31st because that's how much faith they had on this 101. It's the 4th Apr 2025 and I have no working internet connection. I am a week behind on my work. All I have done is waste my time and airtime calling "Rain". I have spent a lot on data for me to be able to attend meetings and all this while "Rain" is nowhere to be found. (1) Called them Monday the 31st Mar - cancelled my old account and told them I had received new unit but had intermittent connection - agent said it takes up to 24 hrs for the device to stabilise - ok! (2)Called on the 1st Apr agent did a few thing and said his escalating the issue and I never got any call on that Tuesday until. (3) I called them again and insisted on this escalations department after that agent tried to do what we had been doing for days - switch router off - move it the and move it there. They finally called me and did pretty much the same - switch router off - move it the and move it there. Eventually I asked that they call me later in the day as I had to attend meetings. I asked for 15:00hrs. She called at around 16:30hrs, I was on the road and asked she held as i was about to get into the house in about 5mins - she insisted on hanging up and calling back in 10mins. It's Friday today she still has not called me a day and a half later. This is a person meant to be a level higher than the call centre agents doing this. (4) I have called again today Friday the 4th Apr and asked for management and that was this morning - it's now almost end of today and I have very little faith anyone will be calling me back. This is a company it seems have got no care about their clients and their staff is not aligned in terms of the information they share with us as clients. All 3/4 agents I chatted to gave me differing suggestions and contradicted in many aspect each other.