Shocking rude customer support agents

I have just received the most shocking service from Rain with their customer support consultants After t5 phone calls in one morning my payments still not resolved. Rain does not issue monthly statements showing payments etc except for an Invoice .This is totally unacceptable in terms of the Consumer Protection Act .I spoke to Zandekadea and she was only interested in giving me her version of events. I was given an email address that does not exist to provide details of all my payments .I then called again and spoke to Nomvulelo and asked her a simple question about the email address I must send the query to .She abruptly ended the call on me. This level of service I will not tolerate as I am a very good customer with this ervivce provider