Shocking None Existant Rain Service
I have signed up for a rain account, about 4 months back, the first week the speds was not great but stable, after the initially week i noticed speeds going down as far as 0.10mb speeds and a ping of 893ms, i have been trying to make contact with Rain since and no feedback, recently i sent them another email to complain about the speeds but no repsonse for pretty much a week. I left a messagr on their facebook page on Friday they asked me to direct message them and someone will contact me. I done this but again no feedback, Rain seems to be a bunch of *******, taking money from clients and not providing stable service. To make it worse they dont seem to have a technical department because i have not received 1 call from their tech team or email. This is the most shocking service i have ever received dealing with an ISP and they are pretty much competing with Telkom for the worse service ever.
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Thanks but one cannot continuously apologise for poor service, do you not get tired off apologizing for poor service delivery by Rain, at what point do you actually stop to think but this cannot continue, the support team need to wake the hell up and get the act together. I'm not interested in an apology i want the service i'm paying for to work properly. Its been a week and no one called me, this is not funny. Clearly if your support team cant do their jobs then get rid of them and get competent people in that can actually do the job and know what they talking about. I had enough of companies just thinking they can take their clients for a ride and every month just collect a payment and the client suffer with poor service. I have been promised i dont know how many times that someone will call me but no ever does, this has been on going for a months and i had enough. Who can i call or speak to with regards to this, i'm no longer interested in stories, please let me know who is the director of the company and how i can get hold of him or her.
This needs to get sorted!
Thanks but one cannot continuously apologise for poor service, do you not get tired off apologizing for poor service delivery by Rain, at what point do you actually stop to think but this cannot continue, the support team need to wake the hell up and get the act together. I'm not interested in an apology i want the service i'm paying for to work properly. Its been a week and no one called me, this is not funny. Clearly if your support team cant do their jobs then get rid of them and get competent people in that can actually do the job and know what they talking about. I had enough of companies just thinking they can take their clients for a ride and every month just collect a payment and the client suffer with poor service. I have been promised i dont know how many times that someone will call me but no ever does, this has been on going for a months and i had enough. Who can i call or speak to with regards to this, i'm no longer interested in stories, please let me know who is the director of the company and how i can get hold of him or her.
This needs to get sorted!