SS
Samantha S
1 reviews | Active since Aug 2016
05 Jan 2022, 21:20
Shocking customer service
5G is fine if you are very close to a tower but they provide SHOCKING customer service. We cancelled our account in mid November '21 as we changed to fibre, they've wrongfully charged us for December and have said about 4 times they would fetch their router which they sill haven't done. It also took them weeks to assist us with the cancellation of our account... which is obviously still not resolved.
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Samantha S's updateReviewer Update
06 Jan 2022, 21:24Good day,
The email address registered with the account is ***.
I regret to inform you that I have seen many a bad review regarding customer service from Rain on various Facebook posts for recommendations. I still thought to myself I had a good experience, until we moved and struggled with signal and then the cancellation process.
Thank you.
The email address registered with the account is ***.
I regret to inform you that I have seen many a bad review regarding customer service from Rain on various Facebook posts for recommendations. I still thought to myself I had a good experience, until we moved and struggled with signal and then the cancellation process.
Thank you.
SS
Samantha S's update06 Jan 2022, 21:24
Reviewer Update
Good day,
The email address registered with the account is ***.
I regret to inform you that I have seen many a bad review regarding customer service from Rain on various Facebook posts for recommendations. I still thought to myself I had a good experience, until we moved and struggled with signal and then the cancellation process.
Thank you.
The email address registered with the account is ***.
I regret to inform you that I have seen many a bad review regarding customer service from Rain on various Facebook posts for recommendations. I still thought to myself I had a good experience, until we moved and struggled with signal and then the cancellation process.
Thank you.