Shocking customer service

I am appalled by the customer service and lack of credibility.

For the last 3 months unauthorized purchases debits has been taken from rain without my consent. And your lack of communication to inform customers of double purchases. I dealt with 3 managers since April and my money still has not been reversed back into my account. Rain continues to take unauthorized purchases from my account. I was debited R999-00 this month and I took out the 5g plan for R530. I am a single parent and have expenses to pay. I cannot suffer for the lack of your competence. Please attend to this as a matter of urgency.