SM
Stella M
1 reviews | Active since May 2016
21 Dec 2020, 12:49
Shocking customer service
Seriously, we've been trying to pay for the unlimited internet package since Saturday and we keep getting an online error. We've since phoned and emailed Rain and we have yet to receive feedback. The customer service is truly shocking. Can someone please assist urgently???
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
21 Dec 2020, 13:48Good afternoon Stella
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply21 Dec 2020, 13:48
Official
Good afternoon Stella
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
SM
Stella M's updateReviewer Update
21 Dec 2020, 15:44What a joke! I've just received an email from your 'Support Centre' saying my query has been closed. But not a single person phoned us and we're still getting the error message!! Keep your data, we will stick to trusted telecommunications providers.
SM
Stella M's update21 Dec 2020, 15:44
Reviewer Update
What a joke! I've just received an email from your 'Support Centre' saying my query has been closed. But not a single person phoned us and we're still getting the error message!! Keep your data, we will stick to trusted telecommunications providers.