SHOCKING CUSTOMER SERVICE AND MISLEADING ADVERTISING!!!!

Rain is the worst company I have ever dealt with. Their customer service is absolutely shocking!!!!! You cannot contact them by phone or email, you can only send a ticket on their website and then THEY DO NOT RESPOND!!!! They charged me for 5G Premium service with speeds up to 200 Mbps, which does not exist in my area. I could only use 4G with speeds of about 20 Mbps or under. I cancelled the service and they just ignored my requests and kept on charging me. They say they can only look at my complaints once they receive the router back but then they don't collect it. When I complain, they just ignore me. They do what they want when they want and they call it customer support. I have asked for the contact details of the CEO to escalate my complaint...they just ignore me. I have asked for invoices/statements...they just ignore me. I cannot believe that a company like this is allowed to operate!!!!!! I am lodging a complaint with ICASA as they are guilty of misleading advertising and should be investigated.