Shocking Customer Service and a COMPLETE CON!

I received my Rain sim card on Friday afternoon last week.

I was very specific about the date I would be receiving the sim card as well as what will happen to the 7x unlimited data days that I would receive with the purchase of my package. I also asked about my next payment date, as I was only planning on starting to use my data from the 1st April. My account online said my next billing date would be the 1st April, but I have just paid for the 1st month of data, which would be for the month of April. Via customer support, it was confirmed that I would only pay again in May if I don't use the data.

I got a device for my sim card YESTERDAY. Now I'm being told that I only have 5 days left of the 7 unlimited days because, unbeknown to me, the sim card was activated on Friday, so it's too bad if I didn't have a device until Sunday and I lose the 2 days. This is a complete con. I never once asked for the sim card to be activated and to start taking the 7 days into account. I didn't have a device in order to use the sim card before yesterday evening and had absolutely no intentions of starting the 7 unlimited days until last night or today at the absolute earliest.

It is up to Rain's customer service agents to conduct themselves in a professional manner and keep a customer satisfied in order to result in customer retention. Your customer service agent, Phumla, has just convinced me that getting a Rain sim card was a terrible idea.

Based on the poor service I have received from Rain as a brand new customer, I will be cancelling my account already. This is just not what I expected at all.