RH
Raadhiyah H
1 reviews | Active since Dec 2024
29 Dec 2024, 08:48
SHOCKING CONNECTIVITY! POOR RELIABILITY!
VERY DISAPPOINTED!!!
Been a customer for 1 year now and was promised reliable and steady 5G speed.
6 months later I can’t even stream Netflix without a significant lag or have multiple devices connected.
As someone who works from home, reliability and speed has been a big issue and has caused issues with my employer. Reliability and speed is rains go to market strategy and they are failing to deliver on these promises, falsely advertising their abilities.
It seems like they throttle your speed after you’ve been with them for 6 months and allocate the bandwidth to new customers at the expense of existing customers!!
I’ve called the customer care to notify them about the poor quality of speed. The agent informed me that they would rectify the issue as I was connected to a tower which had multiple users on it.
It had been 3 months later and still nothing has been done.
POOR SERVICE! POOR CUSTOMER CARE! POOR RELIABILITY!
Will definitely be one of those fly by night providers who don’t last in the market!
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
29 Dec 2024, 10:10Hi Raadhiyah H
Thank you for bringing your Network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your Network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply29 Dec 2024, 10:10
Official
Hi Raadhiyah H
Thank you for bringing your Network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your Network complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's replyOfficial
29 Dec 2024, 10:42Hi
Please provide us with the full physical address (street number, street name, suburb, zip code, city, and province or your location coordinates/Pluscode) where the device is in use so we can look into this and get back to you.
Regards,
rain.
Please provide us with the full physical address (street number, street name, suburb, zip code, city, and province or your location coordinates/Pluscode) where the device is in use so we can look into this and get back to you.
Regards,
rain.
Best regards,
Rain's reply29 Dec 2024, 10:42
Official
Hi
Please provide us with the full physical address (street number, street name, suburb, zip code, city, and province or your location coordinates/Pluscode) where the device is in use so we can look into this and get back to you.
Regards,
rain.
Please provide us with the full physical address (street number, street name, suburb, zip code, city, and province or your location coordinates/Pluscode) where the device is in use so we can look into this and get back to you.
Regards,
rain.
Best regards,
RH
Raadhiyah H's updateReviewer Update
29 Dec 2024, 11:37Good morning
Please see below the required information:
13 Rockey drive, Northcliff
Johannesburg,Gauteng
2115
World’s View complex, Unit C14
Please see below the required information:
13 Rockey drive, Northcliff
Johannesburg,Gauteng
2115
World’s View complex, Unit C14
RH
Raadhiyah H's update29 Dec 2024, 11:37
Reviewer Update
Good morning
Please see below the required information:
13 Rockey drive, Northcliff
Johannesburg,Gauteng
2115
World’s View complex, Unit C14
Please see below the required information:
13 Rockey drive, Northcliff
Johannesburg,Gauteng
2115
World’s View complex, Unit C14
Rain's replyOfficial
29 Dec 2024, 14:04Hi Raadhiyah H,
After reviewing your connection details, we found that your best-serving tower is currently down due to technical issues. We have refreshed your connection.
In the meantime, please try moving your device closer to Blackheath Superspar to connect to an alternative site.
Kindly reboot your device and monitor the connection. We apologize for any inconvenience this may cause.
Regards,
rain.
After reviewing your connection details, we found that your best-serving tower is currently down due to technical issues. We have refreshed your connection.
In the meantime, please try moving your device closer to Blackheath Superspar to connect to an alternative site.
Kindly reboot your device and monitor the connection. We apologize for any inconvenience this may cause.
Regards,
rain.
Best regards,
Rain's reply29 Dec 2024, 14:04
Official
Hi Raadhiyah H,
After reviewing your connection details, we found that your best-serving tower is currently down due to technical issues. We have refreshed your connection.
In the meantime, please try moving your device closer to Blackheath Superspar to connect to an alternative site.
Kindly reboot your device and monitor the connection. We apologize for any inconvenience this may cause.
Regards,
rain.
After reviewing your connection details, we found that your best-serving tower is currently down due to technical issues. We have refreshed your connection.
In the meantime, please try moving your device closer to Blackheath Superspar to connect to an alternative site.
Kindly reboot your device and monitor the connection. We apologize for any inconvenience this may cause.
Regards,
rain.
Best regards,
RH
Raadhiyah H's updateReviewer Update
29 Dec 2024, 14:33Thank you for the assistance. I will provide you with feedback regarding the changes.
RH
Raadhiyah H's update29 Dec 2024, 14:33
Reviewer Update
Thank you for the assistance. I will provide you with feedback regarding the changes.
Rain's replyOfficial
29 Dec 2024, 14:41Hi Raadhiyah H,
Should you require any further assistance, please don't hesitate to let us know.
Regards,
rain.
Should you require any further assistance, please don't hesitate to let us know.
Regards,
rain.
Best regards,
Rain's reply29 Dec 2024, 14:41
Official
Hi Raadhiyah H,
Should you require any further assistance, please don't hesitate to let us know.
Regards,
rain.
Should you require any further assistance, please don't hesitate to let us know.
Regards,
rain.
Best regards,
RH
Raadhiyah H's updateReviewer Update
02 Feb 2025, 13:29Weeks later and my connection is still pathetic! Can’t even watch an Instagram story or have a decent WhatsApp call. This service is appalling and make shift solutions like moving my router around due to delays in Raon solving their own technical issues reflects Rain’s poor customer service. Their company (Rain)problem should not be made to be the customer’s problem! False advertising guaranteeing fast internet speed.
RH
Raadhiyah H's update02 Feb 2025, 13:29
Reviewer Update
Weeks later and my connection is still pathetic! Can’t even watch an Instagram story or have a decent WhatsApp call. This service is appalling and make shift solutions like moving my router around due to delays in Raon solving their own technical issues reflects Rain’s poor customer service. Their company (Rain)problem should not be made to be the customer’s problem! False advertising guaranteeing fast internet speed.
Rain's replyOfficial
02 Feb 2025, 16:58Hi Raadhiyah H,
Kindly note that the 5G tower that best serves your home is currently faulty, however, the issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G tower is fixed, your connectivity will return to normal. We apologize for the inconvenience you were caused. We have refreshed the connection in an attempt to connect your router to an online 5G tower further away, kindly move your device closer to the direction facing the corner of (Beyers Naude Drive and Hocky Avenue). Place the device on a high-up platform or a windowsill, reboot your device, and check for a connection. Once you have completed the process, run a speed test via the provided website: https://speed.rain.co.za/.
Regards,
rain.
Kindly note that the 5G tower that best serves your home is currently faulty, however, the issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G tower is fixed, your connectivity will return to normal. We apologize for the inconvenience you were caused. We have refreshed the connection in an attempt to connect your router to an online 5G tower further away, kindly move your device closer to the direction facing the corner of (Beyers Naude Drive and Hocky Avenue). Place the device on a high-up platform or a windowsill, reboot your device, and check for a connection. Once you have completed the process, run a speed test via the provided website: https://speed.rain.co.za/.
Regards,
rain.
Best regards,
Rain's reply02 Feb 2025, 16:58
Official
Hi Raadhiyah H,
Kindly note that the 5G tower that best serves your home is currently faulty, however, the issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G tower is fixed, your connectivity will return to normal. We apologize for the inconvenience you were caused. We have refreshed the connection in an attempt to connect your router to an online 5G tower further away, kindly move your device closer to the direction facing the corner of (Beyers Naude Drive and Hocky Avenue). Place the device on a high-up platform or a windowsill, reboot your device, and check for a connection. Once you have completed the process, run a speed test via the provided website: https://speed.rain.co.za/.
Regards,
rain.
Kindly note that the 5G tower that best serves your home is currently faulty, however, the issue has been escalated to our upstream providers to resolve and restore services in your area as soon as possible. We currently do not have the estimated time for repairs. Once the 5G tower is fixed, your connectivity will return to normal. We apologize for the inconvenience you were caused. We have refreshed the connection in an attempt to connect your router to an online 5G tower further away, kindly move your device closer to the direction facing the corner of (Beyers Naude Drive and Hocky Avenue). Place the device on a high-up platform or a windowsill, reboot your device, and check for a connection. Once you have completed the process, run a speed test via the provided website: https://speed.rain.co.za/.
Regards,
rain.
Best regards,