Shocking and not willing to help clients

We have been clients of Rain for over a year and have had constant connection and lagging issues. Three days ago we called to say that we have connection but no internet. With calls back and forwards, no help being offered, unfulfilled promises, we now sit on day 3 of no Internet and still unable to run our business properly.

Terrible how you are quick to take our money every month but take three days to try and help your clients when we have an issue. Still waiting for a new sim card as it seems the sim that you gave us is faulty

Disgusted at your service levels.