Shocking!!!!

RainGO Management, I am formally lodging a complaint regarding the ongoing failure of your service delivery and the complete breakdown of effective customer support.

I have reported repeated service failures on numerous occasions. Despite this, Rain continues to take payment while providing unreliable or non-functional service, with no meaningful acknowledgement of my communications. Emails sent to your support channels always go unanswered, and no follow-up is provided.

I have also attempted to resolve these issues telephonically. While I have spoken to multiple support agents (all based in the Philippines), communication has been consistently ineffective, and my concerns have not been resolved or escalated. To date, I have been unable to access a dedicated complaints department.

Furthermore, I was provided with an email address for submitting a formal complaint, only to discover that it is a no-reply email address, rendering it impossible to engage in any form of resolution or dispute process. This is unacceptable and undermines any claim of customer-centric service.

The absence of accountability, lack of service in the face of unresolved service failures demonstrates a clear disregard for customers. Based on my experience, RainGO cannot be regarded as service-oriented.

I require: Formal acknowledgement of this complaint Clear escalation to management or a complaints resolution team Written confirmation of corrective steps and remedies Failing a prompt and substantive response, I reserve the right to escalate this matter further through regulatory and consumer protection channels, including ICASA.