Shameless service and blatant day light *******.

Rain is a disaster at the moment. I logged on to their app and changed my payment details and put in a new card number. 2 day later they deducted money from the banking information I had just removed. I'm pretty sure that's ******* too. Then I call requesting a refund. I was told it would be escalated and someone will call me within 24hours.

30 hours later I call them back only to have their call agent hang up on me after I explained to her my situation. The audacity... it's been 3 days since they "escalated" the issue. No one has called me nor have I received my money back.

Shameless service and blatant day light *******.