EM
Eddie M
1 reviews | Active since Feb 2021
23 Feb 2021, 22:36
Shameful service and a ****.
This service provider does not deserve a star. I am beginning to think this is a biggest **** with no shame. For three weeks after receiving the router and sim have not been activated and all agents telling you the same bull**** story with no shame. I know their CEO is leaving end of Feb, I think they just collected new subscriptions for the month of Feb without providing a service, what a cheapest way to fund your business. I am encouraging all aggrieved customers to lodge a complaint with the Consumer Council and also Icasa, this is shameful customer service. I hope they are shutdown soon whilst they continue to advertise a service they cannot provide.
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Replies (2)
Rain's replyOfficial
24 Feb 2021, 07:28Good morning Eddie.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket lined to the email address you provided in the review, please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket lined to the email address you provided in the review, please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
Rain's reply24 Feb 2021, 07:28
Official
Good morning Eddie.
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket lined to the email address you provided in the review, please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
I see that you do not have an open ticket lined to the email address you provided in the review, please visit our website and open a ticket so that we can assist you?
Stay safe.
Regards
Mosa
EM
Eddie M's updateReviewer Update
24 Feb 2021, 07:42Good morning Mosa
This has been your standard reply to all other queries. The ticket has been lodged so many times and every agent promises to do so, besides I have done so at least twice through your website. My review shared the order number, so why don’t you just fix the problem rather than performing a PR exercise. Just provide a service we have paid for, finish and klaar.
This has been your standard reply to all other queries. The ticket has been lodged so many times and every agent promises to do so, besides I have done so at least twice through your website. My review shared the order number, so why don’t you just fix the problem rather than performing a PR exercise. Just provide a service we have paid for, finish and klaar.
EM
Eddie M's update24 Feb 2021, 07:42
Reviewer Update
Good morning Mosa
This has been your standard reply to all other queries. The ticket has been lodged so many times and every agent promises to do so, besides I have done so at least twice through your website. My review shared the order number, so why don’t you just fix the problem rather than performing a PR exercise. Just provide a service we have paid for, finish and klaar.
This has been your standard reply to all other queries. The ticket has been lodged so many times and every agent promises to do so, besides I have done so at least twice through your website. My review shared the order number, so why don’t you just fix the problem rather than performing a PR exercise. Just provide a service we have paid for, finish and klaar.