RL
Robyn L
1 reviews | Active since Nov 2011
30 Aug 2021, 07:57
Shameful customer care
What a shameful service... had no internet since Thursday evening last week! I need to work from hime and have 3nkids in online schooling... no follow ups and no feedback!
Helpful (0)
Replies (8)0
Replies (8)RL
Robyn L's updateReviewer Update
30 Aug 2021, 08:20All of the above has been done 100s of times... how do you suppose i work or have my children schooled??
This is just not acceptable..
This is just not acceptable..
RL
Robyn L's update30 Aug 2021, 08:20
Reviewer Update
All of the above has been done 100s of times... how do you suppose i work or have my children schooled??
This is just not acceptable..
This is just not acceptable..
RL
Robyn L's updateReviewer Update
30 Aug 2021, 08:21If its not resolved by today i eish to cancel my service
RL
Robyn L's update30 Aug 2021, 08:21
Reviewer Update
If its not resolved by today i eish to cancel my service
RL
Robyn L's updateReviewer Update
30 Aug 2021, 08:56I have called your call centre once again.. tower is no longer down and yet i still have no service. So now my problem needs to go through the system again to the original agent? Are you serious. I think you should treat your clients better than that.. i think you should make an effort and send a technician out to.resolve the peoblem by day 4?????!! Im absolutely horrified by your customer service
RL
Robyn L's update30 Aug 2021, 08:56
Reviewer Update
I have called your call centre once again.. tower is no longer down and yet i still have no service. So now my problem needs to go through the system again to the original agent? Are you serious. I think you should treat your clients better than that.. i think you should make an effort and send a technician out to.resolve the peoblem by day 4?????!! Im absolutely horrified by your customer service
RL
Robyn L's updateReviewer Update
30 Aug 2021, 09:01What happens to lost income by day 4 and 3 children missing school??
RL
Robyn L's update30 Aug 2021, 09:01
Reviewer Update
What happens to lost income by day 4 and 3 children missing school??
RL
Robyn L's updateReviewer Update
30 Aug 2021, 13:14We still have NO connection
RL
Robyn L's update30 Aug 2021, 13:14
Reviewer Update
We still have NO connection
RL
Robyn L's updateReviewer Update
31 Aug 2021, 07:03Despite numerous calls and postings we have no internet.. we are now on day 5... your call centre says the tower is up and you have a different story. Despite escalation we still have no rectification. NOTHING has been done to help us! I wish to cancel our service with you
RL
Robyn L's update31 Aug 2021, 07:03
Reviewer Update
Despite numerous calls and postings we have no internet.. we are now on day 5... your call centre says the tower is up and you have a different story. Despite escalation we still have no rectification. NOTHING has been done to help us! I wish to cancel our service with you
RL
Robyn L's updateReviewer Update
31 Aug 2021, 07:34I have never dealt with such an unprofessional company like this before... 5 days and no one is capable of having us connected to a tower to provide us a service? Its actually a JOKE
RL
Robyn L's update31 Aug 2021, 07:34
Reviewer Update
I have never dealt with such an unprofessional company like this before... 5 days and no one is capable of having us connected to a tower to provide us a service? Its actually a JOKE
RL
Robyn L's updateReviewer Update
01 Sept 2021, 07:24Cancel my service immediately.. almost a week on and still not online!!
RL
Robyn L's update01 Sept 2021, 07:24
Reviewer Update
Cancel my service immediately.. almost a week on and still not online!!