Shame on you Rain Internet Service Provider.

Hi Anneke,

We’ve received your request for help and our support team will be in touch within 24 hours - hang tight!

In the meantime, sign in and check out your handy my rain page. It puts you in control of your data. You can manage your account, track your spend, optimise your signal, switch data plans and more.

Your reference number is *** - 22 July 2021 Your reference number is *** - 26 July 2021

Thanks

rain

I logged a ticket on the 18th of July asking for help in connection with our WiFi network. On the 21st of July at 11:39 I received a call from one of Rain's representatives informing me that she will send me an email with instructions that should be followed to connect to a tower closer to us. Needless to say I did not receive the email. I logged another ticket to say that I never received the email, after waiting more that the 24 hours turnaround time they so eagerly include in their ticket/ mail reply I decided to log a ticket for assistance for the third time.

It is now again after 24 hours after logging the ticket and still no help from Rain. I don't get their lack of service for free.....I pay for it.

I think this is very poor service, I'm very disappointed rain.