TM
Thembeka M
1 reviews | Active since Mar 2020
03 Feb 2021, 12:26
Shady network tendencies
I am currently experiencing network issues with rain. Its been nearly 3 weeks now. It works at times but not optimally. I had to opt for a substitute in the hope that the issue may be sorted one day but it keeps persisting. Rain please help a girl out!
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Rain's replyOfficial
03 Feb 2021, 13:39Good afternoon Thembeka
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Rain's reply03 Feb 2021, 13:39
Official
Good afternoon Thembeka
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa
Thanks for reaching out. I hope you are well.
We are currently in the process of upgrading our systems so I am unable to assist you at this point as we have no access to the main systems, We should be done with the system upgrade in 24 to 72 hours.
Kindly allow 2-3 days then log a ticket on - https://www.rain.co.za/support or give us a call on ***.
The above channels can also be used to follow up on whether the systems are back up and running.
We understand that this is a frustration and appeal for your patience during this time.
We apologize for the inconvenience.
Regards
Mosa