Services paid for No Service Rendered

This organization doesnt treat their customers well, their staff dont know what they are doing as I was given different information on every platform, I tried to get help. I am a pensioner whose being loyal and consistent with their payments, now this month Rain decided to debit my daughter's card on a Sunday knowing fairly well that they dont do their banking on the day, the payment is off the account but because they didn't bank the payment is not reflecting on their side and they decided to cut off my internet access even though the fault is on their side, I tried contacting them on every platform and was promised the matter was escalated on the last call yet im still sitting with no connection. The first so called specialist told me im owing January payment because the one they debited is for December while the Dec payment is reflecting, she continued to say I owe a R10 for a top up that you will never get if you dont pay instantly this was on the Ask Rain. The second one Oliver whom i called with my airtime and spent 20 minutes on the call, sent me an e-mail and guaranteed the payment will be processed manually and I will be contacted in an hour as they can see the payment from their end, im still waiting for the call, the 3rd one on the WhatsApp platform kept asking for my details which they can clearly see continued to say I have an outstanding balance and need to pay it before they can reconnect me again the matter was escalated and im still waiting for a response or reconnection, the 4th one now again on the Ask Rain platform took the ref that I was given 2 hours ago by Oliver who refused to provide his surname ***, said she is escalating the matter as urgent and also advised she is going to lay a complaint on my behalf because they dont have a direct line or e-mail for complaints which i find very disturbing because what kind of an organization is it that doesn't want to hear what they need to change to grow their business and make sure their customers are happy. I am so disappointed at their services and to think I made payment but im made to feel like I stole something from them and they wont attend me until I return it. As for multiple lies about my matter marked as urgent escalation. I really can't believe that after all the years ive been paying without fail supporting this service provider that doesnt service anything, they are doing this even after multiple the multiple efforts to them and get this sorted. Im so angry right now because my grandson was unable to do his homework, I can't access the television yet the money was taken on time. The worst part is that the consultants I spoke with not even 1 of them actually took time to put them selves in my shoes and the stress they are putting me through as an elderly person. Im really disgusted at their service and all they could say was they understood my frustrations with no empathy what so ever.