********** SERVICES BY RAIN 5G NETWORK

Am beyond an irate client at this verge. I signed with Rain in 2022 September in high hopes they services would be worth the flair it was till I was retrenched rain still made the services available to me and i will be forever grateful hence I decide after Paying them back in January this year to extend my contract I spoke to a lady by the name of Thando who didn't disclose to me that signing up again would cost me R600 as she only mentioned an amount of R38. 00 this is after I paid R1067 for the debt I had with Rain and wanted to start afresh with them Fine I used the services Feb the bill doesn't come through fine March I log into the portal to check the bill I owe them a hefty R1000+ I call them I ask okay guys the bill what's going on they advise no we charging you for Feb and March that's why am like okay whilst at that please change the debit order date as well to the 01st cause I get paid on the 27th and I don't want any interruptions with the connection fine. I settle the bill in the midst of the 25th my data is switched off I call them guys I asked of the debit date to be changed I still see on my portal it hasn't been change what now "No ma'am we didn't receive the communication"

How cause I called in requesting for assistance bear in mind they never return emails you need to call them I took up the R600 package the Wifi calling worked for a month till this day am unable to make wifi calls April the samething happened I pay on the 27th on time a week later I get notifications saying am behind in payments. When I made the call on my way to work after paying the second 1067 I asked the consultant that I spoke to if my bill is now in line She advised everything is in order in March I don't need to worry mean while every second month I have to worry about paying for the previous month and the month ahead which doesn't make sense I payed rain last week they sending sms's that the wifi will be disconnected whilst they have loaded the monthly package on the sim cards and none calling Wifi minutes which are invalid to use At this verge working with Rain has been frustrating as you would need to repeat the samething to different consultants all the time whom fail to provide you with the relevant information If you want to be ****med and frustrated Trust Rain 5G mobile network and they consultants to outdo themselves To whoever whom it may concern For the record Rain spare me the apologize and kindly get back to me with answers on 1.why am doubled billed twice in a month 2.why my debit order date still hasn't changed to the 01st of every month since the reuquest made in March 3.Why my self service portal doesn't work and keeps kicking me out when I try check it or make payments 4.why julle mense is *****s 5.why your consultants provide incorrect information 6.Why you're not transparent and kindly go back to the call recording on the 27th January between myself and Thando and a long list of consultants thereafter 7.Provide a call back of whether or not I should take my money elsewhere seeing it's not valued