1 reviews | Active since May 2019
Service? What Service?
After receiving my router on 19 August 2022, to date I have not had a day of internet use. They Rain have given me a sim swap thinking the initial sim card was faulty. On the 31st August 2022 my new sim card arrived, still no joy or call-backs or responses to emails. 2 September 2022 without any word from Rain, I receive an email from Ram they have my parcel from rain, okay, might be the second router, which by the way only yesterday after speaking to the second consultant I found out I will not be getting for upgrading, the first one just didn't bother answering the question when I asked the day I thought that is an awesome idea to help out family without internet. My new router arrived yesterday 05 September 2022 early morning around 9:30AM, now I am sitting waiting for activation of the sim card which on the first 2 attempts was done immediately after I received my packages from RAM, its been more than 24 hours, I called them again today because with my activated sim cards all the consultants spoke about forced activation, now I need to wait for billing...... I really hope I wouldn't have to keep this 1 Star and Rain actually makes me reconsider the cancellation because up to now. I am really going to stop recommending them to friends and family, with the money it's cost me that I can not even get back, I could really rathe have just paid for a fiber installation, with the complaints friends and family had with fiber companies, they at least had connection.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
I hope the extra 24+ hours shows you as Rain that I would like to belive you will get me up and running but I honestly can't have paid you for absolutely nothing at all.
I won't mention the Fiber Providers names and I would really not like to prove them right by running to them but what I thought was a sales pitch when they told me I wouldn't last a month, is seemingly true at this moment.
I hope the extra 24+ hours shows you as Rain that I would like to belive you will get me up and running but I honestly can't have paid you for absolutely nothing at all.
I won't mention the Fiber Providers names and I would really not like to prove them right by running to them but what I thought was a sales pitch when they told me I wouldn't last a month, is seemingly true at this moment.
I am connected and that was my only gripe.
Once again thank you Jesse and I hope Rain finds more of you, you gracefully turned thos frown into a smile. When allowed to I will write another 4-Star review, pity it'll speak for your entire company but we all know it is thanks to you.
I am connected and that was my only gripe.
Once again thank you Jesse and I hope Rain finds more of you, you gracefully turned thos frown into a smile. When allowed to I will write another 4-Star review, pity it'll speak for your entire company but we all know it is thanks to you.