Service suspended due to payment not reflecting

This is an automated response. It means nothing. They don’t have the decency to reply to you properly. This a billing query and nobody from the billing department has responded

Ticket no ***7 has been escalated to the non existent billing department. The billing department has not been available since 3pm this afternoon. No manager is available either. These people have the audacity to say we to need to pay extra for a service we have been paying in advance. We had to pay before the router was delivered and service activated. So please explain to me how by changing an email address we are now liable to pay another instalment in order for service to be reactivated.
Pathetic!!

Please do not let me loose my **** with you people. The fact that we leveled up our sims has nothing to do with it. Please note you guys offered to upgrade our seevice to 60mbps free of charge. So please get your facts straight. How can you say we are post paid when we had to pay before we got the service or before the device was delivered. You clearly do not know what to tell us as to why we need to pay double. We never get to speak to someone in billing. I’m convinced the department doea not exist. A consultant keeps telling us the matter will be sorted but nothing happens. You are now trying to debit my account every few days. How is that sorting out the problem. I am going to take this matter further. I used to think Rain was the best but now I will not recommend you to anyone. I will ensure people know how terrible your service is

Once again Rain has failed us. I do not understand how you can have a debit date for the 25th and the 1st of the month when we changed the debit date to the 1st. Your payment was paid the 28th of October but yet again our service is suspended because your system has not updated the payment. Now we are being charged yet again extra