1 reviews | Active since Dec 2018
Service Suspended Despite Full Payment and Promised Credit – Immediate Resolution Required
I am writing to express my absolute dissatisfaction with the appalling service I am receiving. Your company has failed to honor an official agreement, resulting in the wrongful suspension of my services.
On 27 May 2026 at 14:04, your representative, Mohommed, explicitly promised via HelloPeter and a follow-up phone call that my services were restored and that a credit/discount would be app**** to my June invoice as compensation for prior poor service.
Despite this official commitment, the following has occurred:
1. Double Billing / Unresolved Balance, I paid a full amount of R620 just five days ago on 27 May 2026. 2. Wrongful Suspension, My services have been cut off again under the false claim that I owe an outstanding balance of R310. 3. Breach of Promise, The promised June compensation credit has clearly not been allocated correctly, or my account is being erroneously billed.
I work and rely on this connection, and this sudden, unwarranted disconnection is causing me severe inconvenience. I have fully met my financial obligations to Rain, while Rain has failed to uphold its side of the agreement.
I demand the following actions be taken immediately: 1. Immediate Reconnection, Restore my internet services without any further delay or reconnection fees. 2. Account Correction, Apply the promised credit from Mohommed to clear this erroneous R310 balance. 3. Written Confirmation, Provide a clear, itemized statement showing a zero balance and proof that the discount has been permanently app****.
Thank you for bringing your complaint to our attention.
We're sorry your billing experience hasn't been as smooth as expected.
Regards,
Thank you for bringing your complaint to our attention.
We're sorry your billing experience hasn't been as smooth as expected.
Regards,
My understanding was that I'm on a month-to-month contract paid in advance hence my services would be disconnected immediately after my payment date if payment was not made. With payment made on the 27th my next payment date would have been the 25th of June is I didn't change the payment date, meaning with the payment date changed you were only to charge pro-rata from the 25th to the 31st of June if any. If changing my payment date confuses you so much please change it back to the 25th and I'll continue with that. This means that would have paid R1 240 just 4 days part hadn't the discount for bad service been instituted which is insanely absurd resulting only from a change of payment date.
My understanding was that I'm on a month-to-month contract paid in advance hence my services would be disconnected immediately after my payment date if payment was not made. With payment made on the 27th my next payment date would have been the 25th of June is I didn't change the payment date, meaning with the payment date changed you were only to charge pro-rata from the 25th to the 31st of June if any. If changing my payment date confuses you so much please change it back to the 25th and I'll continue with that. This means that would have paid R1 240 just 4 days part hadn't the discount for bad service been instituted which is insanely absurd resulting only from a change of payment date.