Service sucks

Rain agents chase calls. After they drop your call, they forget about you and move on to the next one. Haven't had connection, since I signed up. Billing date was incorrect. I called to change it, multiple times and it was never changed. I've been debited monthly, yet I'm 2months behind. I called in to cancel the subscription at the end of August, after I've been debited. Yet I got debited end of September. Only to be told that my subscription was never cancelled. Now, it's MY problem and they cannot refund me my money.

Each time I call Support, calls never go through. I have to call Sales and ask to be transferred. I've spoken to multiple people for the same issue and been given different theories, it's so funny. They promised to send a technician to my house, one time and the guy never came. Being a Rain customer is a sport, shame.

I'm in the process of changing banks, now. Because a friend warned me that Rain will still debit me, even after I've cancelled the subscription.