Service still inactive after 72 hours - NO support assistance

I purchased their 4G service on the 23rd of January and the money was deducted from my account. I only received the sim card on the 1st of February and up to date the sim card is still inactive. I have logged numerous tickets and tried to contact to no support. If I knew I was going to struggle like this I would have rather gone to another provider.

This really isn't good service.