Service socks...no care in the world

I have been a rain customer for 2 years now even more...was struggling with network and all and changed to 5g....it worked for a couple of months until last week I started having issues with network. Sadly I sent so many tickets for assistance instead some silly responded telling me that if there is load shedding...I know that it won't work if there's load shedding..but there is t any nor load reduction and my account is up to date every month without fail...as I speak I don't have connection and no one seems to care enough to respond with solutions....on boarding was quick and seamless but after sales service socks. I depend on the connection for everything and everyone in the household...do your customers right and attend to issues...I suggested at some time that if there are server issues on your end to inform your customers that are affected..how hard can that be...do we need to lose our jobs before you can do something about this?