MP
Mocketsi P

1 reviews | Active since Jan 2014

19 Nov 2020, 06:47

Service *******

Rain internet service provider is ripping people off.

My sim was delivered on 17.11.2020 morning and it's not yet activated but they are already billing for service no rendered. There is no contact support to contact them if you need to query issues yet they have debited my account.

They advertise 2 hours for sim to be active yets it now more than 48 hours of no service.

I am very disappointed and feel ****** on service delivery and now the billing problem is an anticipated issue we are yet to discuss if ever they decide to provide their contact information.

0
Replies (4)
Rain
Rain's reply19 Nov 2020, 10:55
Official
Hi Mocketsi

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you?

Stay safe.

Regards
Yeoline
MP
Mocketsi P's update19 Nov 2020, 16:12
Reviewer Update
***
MP
Mocketsi P's update19 Nov 2020, 16:14
Reviewer Update
On the website there's a green tick next to my sim but it is not active.
MP
Mocketsi P's update20 Nov 2020, 14:39
Reviewer Update
My cell number is ***