Service Provider that does not care about it's Customers

I really do not know what to do anymore I have been asking for a call back since last month I was double debited . This month I have no connection am getting notification you are trying to deduct again what is going on. If you cannot fix this pls come a fetch your staff. Your are not the only service provider. Pls call me to arrange you come to pick up your router I cannot deal with mediocrity