SERVICE PROVIDER

I HAVE HAD BAD INTERNET FOR A MINIMUM IF 3 MONTHS NOW. I AM ON THE 5G PACKAGE OR R999.00 . EVERY TIME I CALL IN THEY TELL ME MY INTERNET IS FINE WHEN I DISAGREE. TODAY I CALLED AGAIN AND I WAS TOLD I SHOULD ROTATE MY ROUTER THIS IS THE 3RD TIME IN A YEAR NOW WITHOUT BEING NOTIFIED THAT MY TOWER HAS BEEN SWITCHED, ANYWAY I HAVE ROTATED MY ROUTER RESTARTED EVERYTHING AS REQUESTED BUT STILL REVIVING A BAD SIGNAL. THIS IS JUST RIDICULOUS I'M GETTING SPEEDS WORSE THAN 10MBS DOWN AND 1MBS UPLOAD THIS IS NOT 5G QUALITY. WHEN I STARTED WITH RAIN THE FIRST COUPLE OF MONTHS WHERE AWESOME GETTING SPEEDS OF 300MPS I WAS SO HAPPY AND THEN ONE DAY EVERYTHING JUST WHEN SOUTH AND ITS GETTING EVEN WORSE. SOMETHIMES ITS SO BAD I CANT EVEN OPEN GOOGLE AND I AM NOT EVEN OVER REACTING.