NW
Nabuweeya W
1 reviews | Active since Jul 2020
15 Mar 2022, 14:54
**** Service Provider
I'm recently unemployed i took the 5G contract out last year and when I took it out the sales person informed me that I pay in advance for the month i agreed when I lost my job in January i had to cut some things but because the kids needs internet for school work i decide to keep my wifi i opted to downgrade to a more affordable package from the R699 to the R499 it was approved this month they want to bill me R499 I told the stupid customer service consultant that I requested to change my plan and it was approved she tells me only from April if I changed it in February but the sales person said that I need to make prepayment for the month coming so either they don't understand thier payment terms or they stupid this is a **** service provider
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Replies (3)NW
Nabuweeya W's updateReviewer Update
15 Mar 2022, 15:44I understand so why are they billing me R699 if when I initially took out the sim card was told my account is on an upfront payment plan on the invoice it shows that as well and your sales consultant me this uponttaking out the sim and your reply states "from now on" so i expect your billing department to fix this immediately and besides your network coverage every first week of the month is also ****y please fix it
NW
Nabuweeya W's update15 Mar 2022, 15:44
Reviewer Update
I understand so why are they billing me R699 if when I initially took out the sim card was told my account is on an upfront payment plan on the invoice it shows that as well and your sales consultant me this uponttaking out the sim and your reply states "from now on" so i expect your billing department to fix this immediately and besides your network coverage every first week of the month is also ****y please fix it
NW
Nabuweeya W's updateReviewer Update
16 Mar 2022, 14:10No that is a ripoff because how can you put upfront payment then arrears on the account so basically what you saying is that you pay twice for the first month that is ********* because you don't send fine print and you also don't declare this upon taking out the sim card and i will report this to ICASA and the ISP ombudsman as there was no declaration of double payment for the first month
NW
Nabuweeya W's update16 Mar 2022, 14:10
Reviewer Update
No that is a ripoff because how can you put upfront payment then arrears on the account so basically what you saying is that you pay twice for the first month that is ********* because you don't send fine print and you also don't declare this upon taking out the sim card and i will report this to ICASA and the ISP ombudsman as there was no declaration of double payment for the first month
NW
Nabuweeya W's updateReviewer Update
17 Mar 2022, 10:02So if it is a credit how does it go into arears for the same month if my first payment was December 2020 for that month and you saying it goes into arears which means my payment in January of 2021 was for December 2020 meaning i paid twice for the month of December 2020 which is not what was communicated to me upon taking out the sim card. your complaints and billing department clearly think that your customers are dumb and don't understand accounting terminology and your sales department is withholding information from customers to push sales which is against the Consumer Protection Act.
NW
Nabuweeya W's update17 Mar 2022, 10:02
Reviewer Update
So if it is a credit how does it go into arears for the same month if my first payment was December 2020 for that month and you saying it goes into arears which means my payment in January of 2021 was for December 2020 meaning i paid twice for the month of December 2020 which is not what was communicated to me upon taking out the sim card. your complaints and billing department clearly think that your customers are dumb and don't understand accounting terminology and your sales department is withholding information from customers to push sales which is against the Consumer Protection Act.