SM
Solly M
1 reviews | Active since Dec 2018
30 Apr 2024, 20:23
Service not provided
I’ve been trying to use one of the two Sim cards delivered to me yesterday having been confirm as plug & play without success. Today reached out to rain for support earlier today at 13:25 on reference number ***0 and promised that “one of our agents will get back to you soon” however still stuck to this point without any communication and/or support from RAIN.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
01 May 2024, 07:34Hi Solly Majoro
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply01 May 2024, 07:34
Official
Hi Solly Majoro
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SM
If I now have to go through all the steps you’re mentioning now it means that the information you guys provided was incorrect and misleading when you said your Sim cards are plug and play.
The steps you outlined are not applicable on my phone, below is how my phone menu under settings look like.
Settings
1. Wi-Fi2. Blue3. Mobile4. More connections5. Home screen & wall paper6. Display brightness7. Sound & vibration8. Noti9. Biometrics & passwords10. App11. Battery12. Storage13. Safety & emer14. Security15. Privacy16. Location17. Digital wellbeing & parental controls18. Assistant19. Accessibility featu20. Accounts21. Google22. System updates23. About phone
Mobile networks
1. Air plane mode2. Mobile data3. SIM manage4. Personal hotspot5. Data usage
More connections
1. HONOR share2. Link to windows3. Wireless Projection4. Printing5. Android Auto6. VPN7. Private DNS
Sim cards remain inactivated at this point.
Solly M's updateReviewer Update
01 May 2024, 12:00If I now have to go through all the steps you’re mentioning now it means that the information you guys provided was incorrect and misleading when you said your Sim cards are plug and play.
The steps you outlined are not applicable on my phone, below is how my phone menu under settings look like.
Settings
1. Wi-Fi2. Blue3. Mobile4. More connections5. Home screen & wall paper6. Display brightness7. Sound & vibration8. Noti9. Biometrics & passwords10. App11. Battery12. Storage13. Safety & emer14. Security15. Privacy16. Location17. Digital wellbeing & parental controls18. Assistant19. Accessibility featu20. Accounts21. Google22. System updates23. About phone
Mobile networks
1. Air plane mode2. Mobile data3. SIM manage4. Personal hotspot5. Data usage
More connections
1. HONOR share2. Link to windows3. Wireless Projection4. Printing5. Android Auto6. VPN7. Private DNS
Sim cards remain inactivated at this point.
SM
Solly M's update01 May 2024, 12:00
Reviewer Update
If I now have to go through all the steps you’re mentioning now it means that the information you guys provided was incorrect and misleading when you said your Sim cards are plug and play.
The steps you outlined are not applicable on my phone, below is how my phone menu under settings look like.
Settings
1. Wi-Fi2. Blue3. Mobile4. More connections5. Home screen & wall paper6. Display brightness7. Sound & vibration8. Noti9. Biometrics & passwords10. App11. Battery12. Storage13. Safety & emer14. Security15. Privacy16. Location17. Digital wellbeing & parental controls18. Assistant19. Accessibility featu20. Accounts21. Google22. System updates23. About phone
Mobile networks
1. Air plane mode2. Mobile data3. SIM manage4. Personal hotspot5. Data usage
More connections
1. HONOR share2. Link to windows3. Wireless Projection4. Printing5. Android Auto6. VPN7. Private DNS
Sim cards remain inactivated at this point.