Service non existing

The worst service experience I've ever had — and that says a lot in a country where service standards are generally low.

Just over a week ago, I received a replacement router after my previous one stopped working. This followed several complaints I had already lodged about poor download speeds, going back more than a month. (The replacement was only sent after I escalated the issue via a Hello Peter complaint.)

The new router came with a SIM card — but despite endless efforts, Rain has been unable to get it working.

I have logged countless tickets through the app, had tickets automatically logged via their website chatbot, and spent hours on the phone with agents troubleshooting the problem — all with no success. After every interaction, I’m told the issue has been escalated, yet nothing ever happens. When I follow up, they no longer even have my router or SIM details on record.

In the meantime, I’m forced to rely on expensive mobile data and hotspots across multiple devices just to be able to work. I’m also wasting airtime repeatedly calling them, since they never bother to call back.

At this point, cancelling the service feels like the only viable option. Rain clearly has no interest in fixing the problem.