service is bad and super disappoint

I have been trying to contact rain for a week now I sent 2 emails and non of its reply to me

their service users to be amazing before lockdown but now I'm disappointed, I have been a rain customer for about 2 years now and now this happens I am disappointed.

their 5g network at the start was amazing but now it stops for like a few minutes and then goes again and this makes it totally unsatisfying to use right now and annoying.

I got this 5g when they announce it and this is so disappointing to experience and it's still not been solve until now after 2 weeks

and one of the consultants told me to not use the 5g but put in the 4g but then why am I paying for the 5g its because I want 24 hours access, so this is so sad to see how a good company started and came here now (happens at the start when I got it and experience poor connection online chat)