Service is bad.

Their support is not easily accessible , phoned them twice with a billing issue matter first consultant said they are flagging my query and will be contacted by the accounts department and it has been over 2 hours now still no respond , second agent said she is sending an e-mail and I must respond to it with my proof of payment still nothing 30 min later . The e mail address on their invoice does not even work anymore . Haaibo Rain ? what kind of service is this ?

YOU CAN DO BETTER GUYS.