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MW
Marianne W

1 reviews | Active since Sept 2022

11 Oct 2025, 21:00

Service is absolutely frustrating

I have been extremely patient with you people to resolve this connectivity issue, nearly exhausting all my minutes on calls to your customer care to assist, three weeks later and still no assistance after I was told they have not been trained to resolve problem any further and will ask a supervisor to call, I am still waiting for that call. Several speed tests and reboots and we are still on 7mbps! How do you expect us to work like this! I refuse to pay for an non- existent service. It's beyond frustrating!

0
Replies (13)
Rain
Rain's reply12 Oct 2025, 09:50
Official
Hi Marianne 

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.

Regards,
rain.
MW
Marianne W's update12 Oct 2025, 11:55
Reviewer Update
This is what everyone I've spoken to said for the past 3 weeks!
MW
Marianne W's update12 Oct 2025, 11:56
Reviewer Update
The internet disconnects and reconnects all the time.
MW
Marianne W's update12 Oct 2025, 13:02
Reviewer Update
You mentioned that on your side speeds show 53mbps, where can I send a screenshot of the actual speeds showing on my side is, download speed 13.0 and upload is currently 0.51
MW
Marianne W's update12 Oct 2025, 13:04
Reviewer Update
It's the internet connection that is poor, it's constantly buffering.
MW
Marianne W's update15 Oct 2025, 07:57
Reviewer Update
Hi,

I will forward the screenshot shortly.
MW
Marianne W's update16 Oct 2025, 15:29
Reviewer Update
Hi there,

I've sent it yesterday already.
MW
Marianne W's update16 Oct 2025, 16:25
Reviewer Update
My email address is ***
MW
Marianne W's update16 Oct 2025, 20:38
Reviewer Update
I've resent the picture of the speedtest conducted on the router, previous tests were done from our devices.
MW
Marianne W's update16 Oct 2025, 20:39
Reviewer Update
I tried returning your call, the moment I picked up the person dropped the call after only 3 rings.
MW
Marianne W's update17 Oct 2025, 11:47
Reviewer Update
Good day, that's exactly what we've done as advised...it is at the furthest window close to street you've mentioned.
MW
Marianne W's update22 Oct 2025, 17:33
Reviewer Update
Good day,

Please note, I have monitored the speed as advised and it does not go further than 17mbps. I have once again sent pictures to the e-mail address provide and at this point I'm just frustrated with this back and forth with nothing changing.

I am now actively looking for a different service provider, please amended my bill for the ****py connection for nearly an entire month because as I told your consultants, you make empty promises, quick to sign people up but your service delivery is an utter disgrace!
MW
Marianne W's update24 Dec 2025, 08:52
Reviewer Update
Hi,

Is anyone of your customer service representatives available because holding on a call for more than 40 minutes is absolutel ridiculous! My WIFI has been disconnected, the router says check account. My account is up to date payment date is on th 25th.