1 reviews | Active since Nov 2023
Service is a nightmare
It is almost a year and I am still struggling with the same thing, can you believe that Rain is so pathetic and they failed to chance a debit date and every month from the 25th I do not have connectivity,
26 or 27 February I paid my account because I am tired of the pathetic service, I logged a ticket, the consultant said the debit date will change to the 1st of every month, I asked several times that my account won't be debited again on the 1st of March 2025 as I already paid and twice he /she made a promise that I will not be debited, guess what my account was debited again on the 1st, I provided proof that I was told the debit date was changed and I won't pay in March but I will be debited 1st April 2025, to this day no one has called or responded to my ticket
To. Make matters worse last year November I sent Rain a cancellation notice and I clearly stated that from January 2025 I do not need their services,. With no fail they continued to debit my account after January.
I need my refund Rain,
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Please read what you said, on your response are you blaming me for your mistake? Why did your agent confirm twice that my account will be debited 1st April, stop contradicting yourself, I paid on the 26th Feb not 26 March, and if I paid on the 26th Feb why am I paying again on the 1st of March? it is not my problem, you guys were supposed to ensure or tell me that the date can be amended after the 1st, I am not stupid and don't you ever treat like I am an idiot,
You decided to ignore the second point regarding the canceklatio'n
You will not debit my account on the 1st of April and you will not cut my service, I cannot be debited twice for an agreement that is less than a R1000, please fix your mess and stop treating people like that
Please read what you said, on your response are you blaming me for your mistake? Why did your agent confirm twice that my account will be debited 1st April, stop contradicting yourself, I paid on the 26th Feb not 26 March, and if I paid on the 26th Feb why am I paying again on the 1st of March? it is not my problem, you guys were supposed to ensure or tell me that the date can be amended after the 1st, I am not stupid and don't you ever treat like I am an idiot,
You decided to ignore the second point regarding the canceklatio'n
You will not debit my account on the 1st of April and you will not cut my service, I cannot be debited twice for an agreement that is less than a R1000, please fix your mess and stop treating people like that
Your service is pathetic
You are not taking accountability for your agent that said I will not pay agai' in March, I sent you proof
You are also not saying anytjing about debit ting my account 1fter I sent a cancellation in november 2024
Your service is pathetic
You are not taking accountability for your agent that said I will not pay agai' in March, I sent you proof
You are also not saying anytjing about debit ting my account 1fter I sent a cancellation in november 2024
I haven't received a call from you, so I don't understand when you say you couldn't reach me
*** that's my number
Thanks
I haven't received a call from you, so I don't understand when you say you couldn't reach me
*** that's my number
Thanks