SS
Simon S
1 reviews | Active since Jun 2024
18 Aug 2025, 20:07
Service is a joke - The internet connection in undependable
I have struggled with my Rain service for months now. The internet connection in undependable, I wake up each day hoping I have a good internet day ever since they upgraded me to their 101 service. This thing is worse than a 2MB ADSL Live. If I had a R1000 for every minute I have spent on the telephone chatting to RAIN call centre - I'm sure I would be able to afford a holiday to escape the stress that this thing has caused me. So now after 5 years I have decided to cancel the service - these are my last few days using RAIN. Having said that one would expect the company to be doing their best to retain my business but no just as I thought the service was horrible - it's gotten worse. Internet speed is none existent at times - slow when you have connection - I am buffering videos now. It's than any ADSL service we ever had. I feel like this company has realised I ma going and there is no care. I tried calling for help just before 8pm and as soon as I went through they dropped the line - I can only think it's because agents wouldn't want to take my call since they knock off at 8pm. I have lost count of tickets are currently have open. This company has become a joke. If they say escalation - they mean got off the telephone and we hope the issue resolves itself you're boring us. They are just terrible now - I cannot stress this enough. They need to do something about this otherwise they won't just be loosing me but many.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
19 Aug 2025, 08:22 Hi Simon
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Aug 2025, 08:22
Official
Hi Simon
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SS
Simon S's updateReviewer Update
19 Aug 2025, 19:12You promised to call me and it's 19:07 now - no-one has called to assist.
I have lost connection once again and I had to call Rain again. Ref ***0. Agent is also asking me to switch off my router for 3-5 mins as if I haven't been doing that - in fact I switched it off over night yesterday.
So the one solution that everyone at Rain (switch off the router) doesn't work and I'm left to my devices - laughable.
My point proven - service is none existent.
I have lost connection once again and I had to call Rain again. Ref ***0. Agent is also asking me to switch off my router for 3-5 mins as if I haven't been doing that - in fact I switched it off over night yesterday.
So the one solution that everyone at Rain (switch off the router) doesn't work and I'm left to my devices - laughable.
My point proven - service is none existent.
SS
Simon S's update19 Aug 2025, 19:12
Reviewer Update
You promised to call me and it's 19:07 now - no-one has called to assist.
I have lost connection once again and I had to call Rain again. Ref ***0. Agent is also asking me to switch off my router for 3-5 mins as if I haven't been doing that - in fact I switched it off over night yesterday.
So the one solution that everyone at Rain (switch off the router) doesn't work and I'm left to my devices - laughable.
My point proven - service is none existent.
I have lost connection once again and I had to call Rain again. Ref ***0. Agent is also asking me to switch off my router for 3-5 mins as if I haven't been doing that - in fact I switched it off over night yesterday.
So the one solution that everyone at Rain (switch off the router) doesn't work and I'm left to my devices - laughable.
My point proven - service is none existent.
SS
Simon S's updateReviewer Update
19 Aug 2025, 19:57You have refreshed my network - if I had not read this I wouldn't have known that something has been done because nothing has changed on my side.
I only saw this because I was coming to inform you I have done the switch off router magic step. 2 times since my last post and that has NOT HELPED AT ALL.
I only saw this because I was coming to inform you I have done the switch off router magic step. 2 times since my last post and that has NOT HELPED AT ALL.
SS
Simon S's update19 Aug 2025, 19:57
Reviewer Update
You have refreshed my network - if I had not read this I wouldn't have known that something has been done because nothing has changed on my side.
I only saw this because I was coming to inform you I have done the switch off router magic step. 2 times since my last post and that has NOT HELPED AT ALL.
I only saw this because I was coming to inform you I have done the switch off router magic step. 2 times since my last post and that has NOT HELPED AT ALL.
SS
Simon S's updateReviewer Update
20 Aug 2025, 18:17How does this data you share with me prove.
Is it meant to clear/explain why I click and wait 5 mins for a web response - why we haven't been able to watch anything as of around the peak hour 5pm to 9pm?
Like clockwork - peak hours mean a struggle for me lately - I have been work all day and it was ok until round about a hour ago now You tube - netflix everything buffers, hangs and we have to stop. It's happening right this second.
It's yet another day gone and noone has called to try and help fix this - I am embarrassed for Rain. This is no service.
What should i do today - SWITCH THE ROUTER FOR 3-5 mins AGAIN?
Is it meant to clear/explain why I click and wait 5 mins for a web response - why we haven't been able to watch anything as of around the peak hour 5pm to 9pm?
Like clockwork - peak hours mean a struggle for me lately - I have been work all day and it was ok until round about a hour ago now You tube - netflix everything buffers, hangs and we have to stop. It's happening right this second.
It's yet another day gone and noone has called to try and help fix this - I am embarrassed for Rain. This is no service.
What should i do today - SWITCH THE ROUTER FOR 3-5 mins AGAIN?
SS
Simon S's update20 Aug 2025, 18:17
Reviewer Update
How does this data you share with me prove.
Is it meant to clear/explain why I click and wait 5 mins for a web response - why we haven't been able to watch anything as of around the peak hour 5pm to 9pm?
Like clockwork - peak hours mean a struggle for me lately - I have been work all day and it was ok until round about a hour ago now You tube - netflix everything buffers, hangs and we have to stop. It's happening right this second.
It's yet another day gone and noone has called to try and help fix this - I am embarrassed for Rain. This is no service.
What should i do today - SWITCH THE ROUTER FOR 3-5 mins AGAIN?
Is it meant to clear/explain why I click and wait 5 mins for a web response - why we haven't been able to watch anything as of around the peak hour 5pm to 9pm?
Like clockwork - peak hours mean a struggle for me lately - I have been work all day and it was ok until round about a hour ago now You tube - netflix everything buffers, hangs and we have to stop. It's happening right this second.
It's yet another day gone and noone has called to try and help fix this - I am embarrassed for Rain. This is no service.
What should i do today - SWITCH THE ROUTER FOR 3-5 mins AGAIN?
SS
Simon S's updateReviewer Update
20 Aug 2025, 19:24I have restarted the router and there is no change.
May I ask am i connect to the closest and best tower.
When I called yesterday the call centre agent said I am connected to a tower which about 1,8 km away at North Rand road. Is that the best tower for me?
When I first got this 101 service and router I was connect to a tower which was close to Paul smith road which is on the opposite direction to what I am said to connecting to.
Have we checked that?
We have tried the restarting of the router and resetting of my connection for the past 2 weeks - surely there is something else that we can do?
May I ask am i connect to the closest and best tower.
When I called yesterday the call centre agent said I am connected to a tower which about 1,8 km away at North Rand road. Is that the best tower for me?
When I first got this 101 service and router I was connect to a tower which was close to Paul smith road which is on the opposite direction to what I am said to connecting to.
Have we checked that?
We have tried the restarting of the router and resetting of my connection for the past 2 weeks - surely there is something else that we can do?
SS
Simon S's update20 Aug 2025, 19:24
Reviewer Update
I have restarted the router and there is no change.
May I ask am i connect to the closest and best tower.
When I called yesterday the call centre agent said I am connected to a tower which about 1,8 km away at North Rand road. Is that the best tower for me?
When I first got this 101 service and router I was connect to a tower which was close to Paul smith road which is on the opposite direction to what I am said to connecting to.
Have we checked that?
We have tried the restarting of the router and resetting of my connection for the past 2 weeks - surely there is something else that we can do?
May I ask am i connect to the closest and best tower.
When I called yesterday the call centre agent said I am connected to a tower which about 1,8 km away at North Rand road. Is that the best tower for me?
When I first got this 101 service and router I was connect to a tower which was close to Paul smith road which is on the opposite direction to what I am said to connecting to.
Have we checked that?
We have tried the restarting of the router and resetting of my connection for the past 2 weeks - surely there is something else that we can do?
SS
Simon S's updateReviewer Update
21 Aug 2025, 09:47I gave on this yesterday.
I am connected but intenet is very slow. I'm in a meeting right now and I have to switch off my camera to try and came it through the meeting. Every video I watch buffers and hangs.
Not fami**** with what you are reffering too.
I am connected but intenet is very slow. I'm in a meeting right now and I have to switch off my camera to try and came it through the meeting. Every video I watch buffers and hangs.
Not fami**** with what you are reffering too.
SS
Simon S's update21 Aug 2025, 09:47
Reviewer Update
I gave on this yesterday.
I am connected but intenet is very slow. I'm in a meeting right now and I have to switch off my camera to try and came it through the meeting. Every video I watch buffers and hangs.
Not fami**** with what you are reffering too.
I am connected but intenet is very slow. I'm in a meeting right now and I have to switch off my camera to try and came it through the meeting. Every video I watch buffers and hangs.
Not fami**** with what you are reffering too.
SS
Simon S's updateReviewer Update
21 Aug 2025, 09:49I gave up on this yesterday..I believe someone needs to call and talk me through whatever is needed but that's seems to be impossible - the call.
I have a feeling Rain is kicking the can down the road until my last day since I have cancelled the service., and then wont have to deal with me.
I have a feeling Rain is kicking the can down the road until my last day since I have cancelled the service., and then wont have to deal with me.
SS
Simon S's update21 Aug 2025, 09:49
Reviewer Update
I gave up on this yesterday..I believe someone needs to call and talk me through whatever is needed but that's seems to be impossible - the call.
I have a feeling Rain is kicking the can down the road until my last day since I have cancelled the service., and then wont have to deal with me.
I have a feeling Rain is kicking the can down the road until my last day since I have cancelled the service., and then wont have to deal with me.